Job Overview


£40,000-55,000 Permanent





Job Overview

A Bit About Us

At AO, we’re in the business of better tomorrows for our customers, and we do whatever it takes to make sure they’re the happiest they can be. We may sell everything from washing machines to PlayStations, but putting smiles on our customers’ faces is at the heart of everything we do.

We’re big believers in making sure every job is done properly, which is why we do everything the AO way. Our award-winning teams work their magic behind the scenes to make sure every customer’s experience is totally effortless. We do our bit for the environment too, with our very own recycling plant to make sure we’re as green as we look. We’re always looking for ways to make our customers as happy as can be, wherever possible.

More About the Role

It is an exciting time at AO for our mobile category. Just over a year ago we acquired Mobile Phones Direct and we have been working hard to integrate the business into the One AO ecosystem.

A new opportunity has arisen for an experienced application lead to come in and take ownership of all the systems that underpin the mobile offering.

This role will be essential in taking the business to the next level by using technology as an enabler.

Here's What You Can Expect to be Doing

We are looking for someone who can come in and hit the ground running. You will be required to fully assess our back end systems and ensure they are fit for purpose, if not you will define and own the remediation plans. Working with 3rd parties and the wider AO Tech function you will ensure there is an adequate support offering for each system (including in/out of hours support and escalation). You will be the go to person for any queries.

Where 3rd parties and used you will own the relationship and make sure they are delivering against their service levels. This will require you to conduct frequent service reviews so good vendor management skills are needed.

You will work with the business to map out business process and help to identify where technology can improve operations or customer experience. Once identified you will see these changes through to implementation.

Systems in scope include.

  • CRM (Currently Oracle Sales Cloud)
  • Customer Communications (E-mail and Text)
  • Network Integrations (O2, Vodafone, Three)
  • Warehouse Integrations

A Few Things About You


· Knowledge of Oracle Sales Cloud

· Application support experience

· Strong vendor management

· Excellent stakeholder management

· Service Transition (Onboarding of applications)

Desired but not essential

· Project Management

· Business Process Mapping

· Knowledge of Enterprise Architecture

· ITIL Foundation

We believe that in order for you to do your best, we need to support your other commitments. This means working in a way that offers you flexibility, whilst getting the job done. Feel free to have a chat with us about our flexible ways of working.

At AO we believe diversity will help us find a better way. We want our workforce to be as diverse as our customers by celebrating, valuing and respecting every individual. We achieve this by nurturing a culture of inclusion where every voice matters. We welcome applications from everyone and we can make adjustments to our interview process according to your needs.

Why Choose AO?

We’re in the business of better tomorrows, for both our customers and our people. A better tomorrow means finding a place that’ll reward your curiosity. A place that encourages you to ask ‘why’. Somewhere that feeds your imagination and gives you the support to bring those ideas to life.

If you’re the kind of person who wants to learn and help others achieve, who always sees the glass half-full with an appetite for what’s next, you’ll fit right in with us.

In return, you’ll be an integral part of an award-winning team who are forward-thinking and innovative. You can also take up to 5 days out of the business a year to use for development in your role and we’ll cover the cost.

We’re about looking at the bigger picture - the better tomorrow. And no matter what that looks like to you, we’ll make sure you’ve got everything you need to make it happen.

Great People Deserve Great Things

As an AO’er you can take full advantage of the benefits and perks we have to offer

· Feel free to have a chat with us about our flexible ways of working.

· You can take up to 5 days out of the business a year to use for development in your role and we’ll cover the cost.

· We have our own library, if you've seen something which interests you, we can order in a copy. Just add it to the library when you've done.

· 25 days holiday (Excluding Bank Holidays)

· At least 5% contribution pension scheme

· Dedicated wellness initiatives that support a healthy work / life balance, ranging from our 24hr employee assistance programme to subsidised gym membership.

To see all of our benefits and perks visit our AO Benefits page.

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