A Bit About Us
We’re a bunch of people who go to great lengths to make sure our customers are the happiest customers out there. We may sell everything from washing machines to PlayStations, but at our core we’re a people business.
We roll up our sleeves and work together to make things happen. From logistics, recycling to our award winning IT teams, almost everything we do, we do ourselves to make sure every aspect of our customer journey is done properly.
We launched in 2000 as a result of a £1 bet in a Bolton pub. 18 years later we have a 5* TrustPilot rating (after 100K reviews), expanded our business into Europe and floated on the London stock exchange, but we never lose sight of what we’re about.
More About the Role
§ Managing new partners within the social housing pillar (charities, housing associations and local authorities) of the B2B division in AO UK. The purpose of the role is to take new business and grow national accounts (revenue, services and profitability) to hit and exceed KPIs for AO Business.
§ You are to act as a representative of AO World, but also as the chief advocate for your clients internally. This will include influencing both senior stakeholders and sponsors as well as junior members and day-to-day points of contact.
§ Delivering a great service relies upon multiple parts and business units within of AO UK. The clients you will manage in social housing are likely to require us to create new ways of doing business, such as processes, payment terms and communications. A collaborative management style will be needed to ensure that the client receives a great service from each of the business units that touch their business.
Here's What You Can Expect to be Doing
The role requires you to use excellent people skills and entrepreneurial creativity to identify new opportunities for the AO World ecosystem to partner with the client. What may start as an AO Business client, may lead to them becoming a third-party logistics, digital video production or AO Recycling partner.
§ To achieve these your responsibilities, include:
o Strategic planning - Creating a strategic plan to grow both your account base as well as the account individually. You will need to communicate regularly with the social housing team to ensure that we plan resource timely.
o Commercial and operational performance - You will need to review delivery and sales performance as well as reviewing the quality of the service provided. This may include investigating the sales in, delivery performance and aged debt of the client to ensure that AO are building a profitable relationship.
o Winning new business - you will be expected to join and lead new business meetings and pitches. This will be primarily be in support of a business development manager; however, you will be asked to lead new business meetings alone.
o Management - As the team grows you may be required to manage account executives or junior accounts depending upon the size, complexity and demands of the clients.
The strategic partners team will be placing orders for you; however, you will need to actively involved in ensuring they are delivering the customer journey agreed with the client. Proactively feeding back improvements to their direct line managers.
Account managers are paid a bonus based on the revenue and margin generated by the clients managed.
§ Product and services revenue growth - We will measure product revenue delivered on a weekly, monthly and quarterly basis to ensure your accounts are achieving inline or exceeding targets. The target will be set based upon an agreed account plan.
§ Contribution - we will measure the profitability of accounts, including the use of installation, delivery and recycling services
§ Client feedback - We will seek feedback on the quality of service received by the client and their customers. This will be measured on a quarterly and annual basis.
A Few Things About You
The role requires a person who is/has:
- A Good Listener and People Person - The key to successful account growth is the ability to listen, re-interpret and apply the information provided by the client. Using emotional intelligence to work collaboratively with internal and external stakeholders.
- Attention to Detail - Companies trust people. Mistakes erode that trust. It’s key that the successful candidate is comfortable reviewing documents, data and agreements to ensure a high level of accuracy.
- Humble - We are not looking for perfection. We are looking for someone who is sufficiently confident in their own ability to be a team player, championing the great actions of our team where appropriate. We are looking for someone to have the self-awareness to acknowledge weaknesses and the desire to improve.
Why Choose AO?
At AO, our culture and our AO’way of doing things is vital to our success. We’re passionate people, determined to do whatever’s necessary to make our customers happy.
The AO motto is "treat every customer like you’d expect your nan to be treated, and make decisions your mum would be proud of". To do this, we train and empower each and every AO’er to strive for better ways of doing whatever they are doing.
Our AO’ers don’t just go through the motions and follow processes, it just isn’t our thing. We don’t follow trends, we set them.
Great People Deserve Great Things
As an AO employee you can take full advantage of our benefits package. As well as the fundamentals, like pensions and holidays, we have designed our "AO Perks" to help you out financially and make your work life a little easier.