Contact Centre

No scripts. Just one simple principle:

Treat every customer like they’re your nan.

Our aim is to be the best contact centre in Europe.

As an online retailer, your service is what sets you apart. Our call centre team works with a very simple ethos: treat every customer like your nan. Making customers happy isn’t about following scripts. It’s about giving you the autonomy to make them happy. We employ people who care and we encourage our experienced advisors to be exceptional in the moments that matter. We’re really proud of our call centre’s strong camaraderie. This is a place where you can laugh, make friends and build a career.

Meet Zab, Customer Experience Specialist.

Get to know some of the team

Heather – Customer Experience Manager

“The people I work with are like a little family and no day is ever the same”

Joe – Customer Support

“I was looking for a new challenge. The up & coming nature of the business and it’s ethos appealed to me.”

Stuart – Customer Experience Team Leader

“I like the way you are valued as a person and how everyone treats one another; it’s like one big family.”

Our Logistics Contact Centre in Crewe.

Meeting spaces with walls you can write on to brainstorm.

The Customer Experience department in Bolton.

Over 50% of the Customer Experience Specialists we asked, said their favourite thing about AO is the culture and environment.

We will train you to be an appliance expert.