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Customer Services

No scripts. Just one simple principle:

Treat every customer like they’re your nan.

Our aim is to be the best contact centre in Europe.

As an online retailer, your service is what sets you apart. Our Customer Services team works with a very simple ethos: treat every customer like your Gran. Making customers happy isn’ about following scripts. It’s about giving you the autonomy to make them happy. We employ people who care and we encourage our experienced advisors to be exceptional in the moments that matter. We’re really proud of our call centre’s strong camaraderie. This is a place where you can laugh, make friends and build a career.

Meet Zab, Customer Service Specialist

Our Logistics Contact Centre in Crewe.

Meeting spaces with walls you can write on to brainstorm.

The Customer Services department in Bolton.

Over 50% of the Customer Service Specialists we asked, said their favourite thing about AO is the culture and environment.

We will train you to be an appliance expert.

Get to know some of the team

Joe – Customer Support

“I was looking for a new challenge. The up & coming nature of the business and it’s ethos appealed to me.”

Heather – Customer Service Manager

“The people I work with are like a little family and no day is ever the same”

Stuart – Customer Service Team Leader

“I like the way you are valued as a person and how everyone treats one another; it’s like one big family.”