Gas Installations Engineer Avonmouth

  • Team

    Gas Installations

  • Location

    Avonmouth Outbase

  • Contract

    Permanent

A bit about us

We may have started small, but we’ve always had very big ideas. We launched in 2001 and we just haven’t stopped; a years’ worth of achievements always seems more like three at AO.

Our customers are now our biggest advocates, and we’ve made millions of them happy. We’ve even launched in new territories throughout Europe. Sometimes we have to pinch ourselves.

But, we’re determined to be the best electrical retailer in Europe, and for that, you need to be driven. We need to be bold enough to try new things, and smart enough to see them through. We need to care about people, and we always like to have a little fun as we do it.

More about the role

As the first and possibly only company representative face our customers will see as part of the Premier Installations team, you will project our values in every aspect of your role. Caring about the satisfaction of our customers, as well as providing a first class installations, deliveries and collections.

You will be outgoing and friendly making sure that, as part of the AO family you deliver a service that you would expect your own family to receive. You will be driven to go above and beyond for our customers, exceeding their expectations is what we do best and you will be a huge part of their journey with us. You will be confident and decisive when required to ensure that all installations of gas, electrical and wet connections as well as collections are done both well and safely.

Here’s what you can expect to be doing

As our Installations Engineer, reporting to the Installations Regional Manager you will provide a first class home delivery, installations and collections service to our customers. Working with a variety of gas and electrical cooker installations as well as hobs and other domestic appliances and AV products.

You will constantly strive to ensure that your knowledge of regulations and legislation is well refreshed and make customer satisfaction and safety paramount in your day to day role.

Other duties include;

  • Engaging with customers on face to face basis
  • Adapt to new situations
  • Work as part of the engineer team
  • Make on the spot decisions regarding health & safety at the point of installation
  • Keep open lines of communication with customers and other team members
  • Feedback on products or installation issues to improve the service going forward
  • Tackle any challenging situations with a positive ‘can-do’ attitude
  • Deliver a professional and technically sound service
  • Maintain respect for the customer and product at all times
  • Communicate with our Customer at all times
  • Promote our values throughout the installations service

A few things about you

You will have the confidence to make important decisions when in the customer’s home engaging with the customer and communicating with multiple members of the team.
You will have an excellent knowledge of white goods home delivery and appliance installation and will be up to date with gas safe legislation and experienced in recording information for legal & audit purposes.
Do you have?

  • Strong customer focus
  • Willingness to engage with the customer
  • Ability to adapt to new situations
  • Excellent communication skills, verbal and written
  • The ability to work as part of a team

QUALIFICATIONS
You must hold a full UK Driving Licence and certification for the following:

  • Gas safe registration
  • ACS CCN1 and CKR1
  • Cookers DOM NG
  • Cookers DOM LPG
  • Range Cookers DOM LPG
  • Range Cookers DOM NG
  • Pipework DOM NG (CORE
  • Pipework DOM NG (CORE)
  • LPG qualification desirable
  • Electrical qualifications desirable

Why choose AO?

It’s not about the job you need now, it’s about who you want to be and where you want go. The thing about AO is that you don’t have to leave to move on. We have the kind of environment where people learn and thrive and be the best they can be. That’s our values talking.

We empower each and every person to push the boundaries of what’s possible. We’re growing rapidly and so should you. Our environment and our culture are vibrant and engaging, you almost have to feel it to believe it. We’ve got everything you could need in one place, so it’s really no wonder we were named Retail Week Employer of the Year 2015.

Our people are our biggest asset, they’re our culture: that unique, indescribable thing that makes us really different.

Great people deserve great things

As an AO employee you can take full advantage of our benefits package. As well as fundamental benefits, like pensions and holidays, we have designed our “AO Perks” to help you out financially, make your work life a little easier or make your home life a lot more fun. Take a look at here.

For Cheeky Recruiters...

The in-house team at AO has a highly trained set of recruiters who know the precise type of person that would flourish in the business, as such we won't consider / read speculative or unsolicited CVs from agencies to any AO employee.

When we need to draw upon our external recruitment partners we will only use suppliers who have signed up to our preferred supplier list. Only our selected recruitment partners will earn a fee where we have instructed them directly within a specific remit.

If the above is not observed the AO team reserves the right to contact submitted candidates directly and initiate discussions without payment of any agency fee.

If you chance your arm and submit unsolicited CVs and proposals to AO, all of the above will apply. We really don't think there is any point.

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